Prescriptions
Refill Requests
Existing patients can request prescription refills through our patient portal.
Prescription FAQs
Here are some common questions that arise around prescriptions. If you have additional questions, please call our office.
How do I get a refill on my child’s medication?
- For Maintenance Medications (e.g., ADHD meds, Asthma meds), call the office for the prescription refill line or use our convenient patient portal.
- Prescriptions for stimulant medications like Concerta, Focalin, Adderall, and Vyvanse need to be picked up from the front desk.
- We don’t typically refill antibiotics. Contact the office for guidance.
My child’s prescription isn’t covered by insurance or requires a Prior Authorization.
- Call the specific department based on your child’s office location for assistance.
- Prior Authorizations can take up to 3 business days. The process involves paperwork and committee evaluation.
I think my child may need ADHD medication, what do I do?
- Print and complete our ADHD packet.
- Once you’ve completed the packet, schedule a “Parent Consult” to discuss your child’s symptoms.
- If previously diagnosed with ADHD, provide office with documentation of evaluation if not already on file and schedule a “Medication Setup” visit.
- ADHD medication refill requests require at least 24 hours for processing.
My insurance now requires a mail-order service for a 90-day supply. What do I do?
- Call the office or use our patient portal to request a 90-day supply prescription for maintenance medications.
- If we are unable to submit the prescription electronically, you will need to pick up the prescription from our front office and mail it to your mail-order pharmacy.
- Allow 24 hours for processing.
- Consider requesting a 30-day supply locally if needed before the mail-order prescription arrives.